"The bitterness of poor quality remains long after the sweetness of low price is forgotten." ~Benjamin Franklin
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Terms and Conditions

Terms and Conditions

For over 5 years, Energy Squad has provided quality service and products to our customers through our catalog and website. In order to make your experience on our site easy and enjoyable, we have outlined details on how to use energy-squad.myshopify.com below. If you need additional help, or have any questions, you can contact us via e-mail at  support@energysquad.com

Contact Us

Mailing Address

Please mail orders to: Energy Squad, 8125 Wisconsin Ave. Suite C, Bethesda, MD 20814

Business Hours

We are available to take or process a phone order, provide technical support, or resolve an order concern 8:00am to 6:00pm EST, Monday - Friday and 9:00am to 2:00pm EST Saturday. Call toll free: 1-866-377-8237. 

Inventory

Back Orders

It is impossible for us to maintain a standing inventory for every product, we do our best to have the most "common" models available for quick delivery.  When you order an item that is not in stock, you may select from the following options during your checkout:

No Back Order – Ship what is available; remove out-of-stock items from the order.

Back Order – Ship all in-stock items. Out-of-stock items will ship when they become available with no additional shipping charges. If backordered items cannot be shipped within 60 days of the original order, the backorder will be cancelled.

  • We select the carrier for backorder shipments.
  • Backorders are not shipped on Mondays
  • All orders are submitted via the internet and downloaded within minutes to allocate inventory for you.

While we maintain deep inventory levels, items shown in stock at the time you place your order may become allocated by orders taken previous to yours. In the event we cannot fill your order in its entirety, we will:

U.S. Customers – Ship in-stock items and backorder the remainder.

Special Orders

If we do not stock the item you need, we are happy to check price and availability thru our many suppliers. Contact us at sales@energysquad.com or call 1-888-000-0000. Special orders are non-cancelable/non-returnable and may require pre-payment.

Pricing

The prices listed on this website are payable in U.S. dollars. All quantity price breaks apply per individual part number only. Sorry, no mixing for lower prices. Email sales@energysquad.com for large quantity pricing.

Due to market fluctuation and the possibility of errors, Energy Squad is not obligated to honor inaccurate pricing. To confirm pricing, please email sales@energysquad.com  or Request a Quote at checkout.

Payment Methods

Credit Card

MasterCard, Visa, Discover, and American Express are available to customers within the United States and Canada.  We also take Paypal and Amazon Pay.

Prepaid

Mailed orders paid with a company or personal check are held 10 days for clearing of funds. Orders paid with guaranteed funds (money order, cashier's check, certified check, wire transfer) ship within 48 hours of receipt. We charge $30.00 for each returned check, plus any applicable legal fees incurred.

 

PayPal

If you choose the PayPal option and do not have a PayPal account, you may register at http://www.paypal.com and then submit your payment to sales@energysquad.com. Once we receive confirmation of deposit from PayPal, your order will ship and a confirmation of shipment emailed. PayPal terms are available only to registered and verified PayPal buyers. Order must ship to bill-to address on file with PayPal.

 

Sales Tax

We are required by law to collect 6.00% Maryland state sales tax when orders ship to a Maryland address. Customers with a signed tax exempt certificate on file complete with a valid reason for claiming exemption are not charged sales tax.

Invoice

When we have an email address on file for you, we will email you a shipping confirmation which provides a link to your online invoice.

Shipping

We ship orders Monday through Friday. Most orders ship the following day when received before 1:00am ET. USPS orders are shipped the following business day regardless.

 

We provide FREE Economy Shipping on most U.S. orders over $1500. We select the carrier when Free Economy Shipping is chosen. All other orders are charged actual and/or dimensional weight and destination, plus $1.99 handling fee and insurance at $.80 per $100 value. Energy Squad pays insurance on first $100.
Due to actual and/or dimensional weight, some orders require Truck Freight and do not qualify for Free Economy Shipping. We will notify you prior to shipping. You may advise us of your preferred carrier or we can assist you in finding the lowest rate. Terms are Freight Collect.

Change / Cancel Order

Because our order processing may take up to 24 hours,  changes may be made to quantities, part #'s, shipping methods, or address. Please contact sales@energysquad.com  to check the status of your order and request the following options:

Void Order: If your order has not been invoiced, you may instruct us to void the order so that you can submit a new, revised order. Please allow 3-7 days for the original credit card authorization to drop off.

Refuse Shipment: If your order has shipped, you can refuse the shipment. We will process a refund once the refused shipment arrives to our facility. Please note that original shipping charges are not refundable. Return shipping is deducted from refund.  An additional restocking fee of 25% will be assessed.

The following UPS Package Interception services are available (but not guaranteed) for orders in "Shipped" status. 
UPS charges $12 (per box) Interception Fee.:

  • Redirect – Change ship-to address. UPS will permit redirects for a fee when instructed by Parts Express
  • Reschedule delivery date
  • Will Call – Hold package at UPS hub for customer pick-up at no cost
  • Return to sender (Parts Express)
  • Money-Back Guarantee

Purchase any of the quality products on this website and if for any reason you decide the product does not suit your application or just isn't for you, simply return it to us in new, pristine condition within 7 days of the purchase date and we will promptly issue you a merchandise credit or refund, whichever YOU prefer.  A restocking fee of 25% will be applied to you credit or refund.

Please read Merchandise Returns Terms and Conditions before returning products. Restocking fees (25%) or denied returns may apply when conditions are not met.

Returns Terms and Conditions

Merchandise returns (all reasons) over $250 require a Return Authorization (RA) #. Email support@energysquad.com or call 877-377-8237. Write the RA# clearly on the outside of the outer carton.

Refund exceptions made to this policy are for store credit only. All other refunds are issued to the original method of payment.

Return all accessories, manuals/instructions, warranty cards, manufacturer packaging (including factory box, foam, fillers, and padding), hardware (connectors, screws, etc.) and printed material (booklets, manuals, instructions, etc.) Fees imposed to us by our supplier to replace packaging, hardware, or printed materials are deducted from the refund amount.

Return postage-prepaid and insured via ground or parcel post. Package the product to protect it from damage in route to Parts Express. Insure the package for the value of the product. In the event the returned package is damaged in route to Parts Express due to insufficient packaging, you may file a claim with the carrier. Insufficient packaging may be cause for some carriers to deny damage claims.

Most returns processed in 5-7 business days. Please note some returns may require extended processing days for technical evaluation, peak times, etc.

Energy Squad
Attn: Returns
8125 Wisconsin Ave.

Suite C

Bethesda, MD. 20814

Click here to access our return form. Print and return the form with your return shipment.

Nonreturnable Products

  • Clearance Items
  • Custom Ordered Products
  • Products that have been Installed

Warranty – Defective Merchandise

Limited Warranty – All new products in the catalog, unless otherwise warranted in their description, are warranted only to be free of defects in material and workmanship for ninety (90) days from date of shipment. No purchase order or verbal advice shall alter this. Warranties are shown on each product detail page at energy-squad.myshopify.com

Disclaimer – There are no other warranties, either express or implied, which extend the foregoing, and there are no warranties of merchantability or fitness for any particular purpose. We will not be responsible for incidental or consequential damage due to defective or improper use of, products.

Remedy – We will at our election, and subject to availability, either replace, repair, or exchange any product we have sold with a defect in materials or workmanship, or issue a full or pro-rated refund/store credit for the purchase price plus applicable tax, providing you return such product to us, properly packaged and shipping prepaid, with a copy of your invoice and an explanation of the defect. The foregoing shall be the exclusive remedy for defective or nonconforming merchandise.

Some products are warranted thru the manufacturer and may require return shipment, postage paid, directly to the manufacturer. Contact Us at sales@energysquad for detailed warranty instructions for each product. 

All defective returns are evaluated upon receipt. We do not refund products deemed defective as a result of mishandling or misuse.

Shipment Damage/Error

Inspect your shipment thoroughly upon delivery and report any damage or errors within 2 days of receipt of package.

  • Damaged Merchandise – Carriers will not permit claims after 5 days. Email images of product damages, manufacturer box, outer shipping carton, and shipping label to support@energysquad.com. We will file a Damage Inspection Claim which results in a carrier follow-up to inspect your package. Carrier requires recipient to retain all boxes, labels, and packing materials until the claim has been approved. We will proceed with a replacement shipment once the carrier notifies us of claim approval.
  • Errors - Maintain copy of packing slip and shipping cartons while we correct the error.